Frequently Asked Questions
Get answers to common questions about our gas services and solutions
A typical residential installation takes 2–5 days depending on the complexity of your property. Commercial and industrial installations may take 1–3 weeks. We provide a detailed timeline during the consultation phase and keep you informed throughout the process.
We handle all permit applications on your behalf. This includes approvals from local authorities and any required environmental and safety compliance. You don’t need to worry about the paperwork — we manage everything.
Yes, we can install gas systems in most residential, commercial, and industrial buildings. Our engineers assess each property during consultation to determine the best installation approach.
Yes, we recommend that you or a designated representative be present during key phases of installation, especially during setup, testing, and handover.
Piped gas systems are significantly safer than cylinders. They eliminate risks from cylinder handling, transportation, and storage. Our systems include automatic leak detection, emergency shut-off valves, pressure regulation, and monitoring.
Our systems have multiple safety layers including automatic leak detection sensors and emergency shut-off valves. If a leak is detected, the system automatically shuts off gas supply and alerts our emergency response team.
We recommend professional maintenance every 6 months for residential systems and every 3 months for commercial/industrial systems.
We provide comprehensive safety training during handover covering proper usage, emergency procedures, leak detection, shut-off valve locations, and maintenance requirements.
Installation costs vary based on property size, complexity, and system requirements. We offer free consultations with detailed cost estimates and flexible payment options.
Yes, we offer flexible payment plans including installment options and financing arrangements.
Most families save 20–40% on cooking costs and up to 30% on water heating compared to traditional fuel sources.
You only pay for the gas you use, just like electricity or water. There are no monthly connection fees for residential customers.
Gas tokens work like electricity tokens. You purchase tokens using mobile money, receive a unique code via SMS, and enter it into your gas meter.
The minimum token purchase is UGX 5,000.
Yes, you can check your gas balance on the meter display or via the CUI provided .
If your gas balance is zero, the gas supply stops automatically. However you can buy more gas credit via our Gasol App, Website and WhatsApp channel.
Yes, we provide 24/7 emergency support for gas system issues.
Our emergency response team provides rapid response within 30 minutes for urgent issues within the Greater Kampala area.
We provide a comprehensive 10-year warranty on all installation work and equipment.
We currently serve the Greater Kampala area including Kampala, Wakiso, Mukono, and surrounding districts.
Most modern gas appliances are compatible with our piped gas system. Our technicians assess your appliances during consultation.
Piped gas provides continuous supply, consistent pressure, improved safety features, cost savings, and convenience.
Yes, comprehensive training is included with every installation.
Visit the homepage, enter your meter number, select your payment method, enter the amount, and complete the transaction. You will receive your token via SMS.
You can also buy gas via the Gasol App and WhatsApp Channel.
We accept MTN Mobile Money and Airtel Money for all token purchases.
Tokens are delivered instantly via SMS after payment confirmation (usually 1min). You will also receive the token via WhatsApp
Use the token recovery feature with your transaction ID or contact customer support.
Yes. Payments are processed securely through trusted mobile money providers using bank-grade encryption.
Yes. Simply enter the recipient’s meter number during purchase.
Online token purchases are available 24/7. Customer support is also available to assist you.
Tokens are usually delivered within 1–2 minutes after successful payment.
The minimum purchase amount is UGX 5,000.
Yes. All payments are processed securely via MTN and Airtel mobile money platforms.
Contact customer support immediately with your transaction ID for assistance.
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