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Privacy Policy

Version 1.0 | Effective Date: March 2026

1. Introduction

1.1 About Gasol

Gasol is a utility company specializing in the distribution of Liquefied Petroleum Gas (LPG) to residential, commercial, and industrial customers. Our website serves as an information and transactional platform enabling customers to learn about our products, request deliveries, and manage their accounts.

1.2 Our Policy Statement

Respect for the privacy of personal and other information is fundamental to Gasol Stations (U) Ltd (“Gasol”). This Policy describes Gasol’s collection of personally identifiable information from users of its website, platform, and all related applications, widgets, software, tools, and other services provided by Gasol and on which a link to this Policy is displayed (collectively, our “Service”). This Policy also describes our use and disclosure of such information. By using our Service, you consent to the collection and use of personally identifiable information in accordance with this Policy.

1.3 Applicable Law

This Policy is governed by the Data Protection and Privacy Act, Cap. 97 and other applicable data protection legislation. By using our website, you consent to the processing of your personal information as described in this Policy.

2. Information We Collect

2.1 Information You Provide Directly

When you use our website, you may provide us with the following personal information:

  • Full name and identity number (for account verification)
  • Residential or business address (for delivery purposes)
  • Email address and telephone number
  • Payment information (processed securely via third-party gateways)
  • Company details (for commercial accounts)
  • Communications you send us via contact forms or email
2.2 Information Collected Automatically

When you visit our website or mobile application, we may automatically collect:

  • IP address and browser type
  • Device information and operating system
  • Pages visited, time spent on pages, and referring URLs
  • Cookies and similar tracking technologies

3. How We Use Your Information

We process your personal information for the following legitimate purposes:

  • To create and manage your Gasol account
  • To process and fulfil your LPG orders and delivery requests
  • To communicate with you regarding your orders, account, and services
  • To send you promotional communications (where you have consented)
  • To improve our website and app performance, user experience, and service offerings
  • To comply with legal and regulatory obligations
  • To prevent fraud and ensure platform security
  • To conduct customer satisfaction surveys and market research (with your consent)

4. Data Processing

4.1 Legal Basis for Processing

We process your personally identifiable information on the following legal bases under the Data Protection and Privacy Act:

  • Contractual necessity – processing required to fulfil your orders or provide services
  • Legal obligation – processing required to comply with applicable law
  • Legitimate interest – processing necessary for our business operations and fraud prevention
  • Consent – processing for marketing communications and optional data collection
4.2 Purpose Limitation

We will identify and document the purposes for processing personally identifiable information and restrict processing to only that which is compatible with those purposes. If information is to be used for new purposes not previously identified, Gasol will document the new purpose, notify the data subject, and obtain consent prior to such new use.

5. Sharing of Personal Information

Gasol does not sell your personal information. We will disclose personally identifiable information to third parties only for the purposes for which it was collected and only when consent has been obtained, unless required by law.

We may share your information with:

  • Delivery partners and logistics providers (to fulfil your orders)
  • Payment processors (to facilitate secure transactions)
  • IT and cloud service providers (to host and operate our systems)
  • Customer relationship management (CRM) platforms
  • Regulatory authorities and law enforcement (where legally required)

All third-party service providers are contractually obligated to process your information only as instructed by Gasol and in accordance with applicable data protection laws.

6. Cookie Policy

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website or application. They help us recognise your browser, remember your preferences, and analyse how you use our website.

6.2 Types of Cookies We Use
  • Essential Cookies – necessary for the website to function (e.g., session management, shopping cart)
  • Performance Cookies – help us understand how visitors use our website (e.g., Google Analytics)
  • Functional Cookies – remember your preferences and personalise your experience
  • Marketing Cookies – used to deliver relevant advertisements (where applicable)
6.3 Managing Cookies

You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect the functionality of the website. Our cookie consent banner allows you to customise your preferences upon first visit.

7. Data Retention

We retain your personally identifiable information for as long as necessary to fulfil the purposes outlined in this Policy, or as required by law:

  • Account information – retained for the duration your account is active plus 5 years after deactivation
  • Transaction records – retained for 7 years in line with financial regulations
  • Marketing preferences – retained until you withdraw consent

Upon expiry of the retention period, your personally identifiable information will be securely deleted or anonymised.

8. Data Security

Gasol implements appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, destruction, or disclosure. These measures include SSL encryption, access controls, regular security assessments, and staff training on data protection.

No method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your Rights

As a data subject under the PDPO Act, you have the following rights:

  • Right of access – to request a copy of the personal information we hold about you
  • Right to correction – to request correction of inaccurate or incomplete information
  • Right to deletion – to request deletion of your information (subject to legal retention obligations)
  • Right to object – to object to the processing of your information for direct marketing
  • Right to withdraw consent – to withdraw consent for processing at any time
  • Right to lodge a complaint – with the Personal Data Protection Officer

To exercise your rights, contact our Data Protection Officer at [email protected]

10. Data Protection Officer

In accordance with the PDPO Act, Gasol has appointed a Data Protection Officer responsible for data protection compliance:

Complaints may also be directed to the Personal Data Protection Office as provided for in the PDPO Act.

11. Cross-Border Data Transfers

If we transfer your personal information outside of Uganda, we will ensure that adequate safeguards are in place as required by the PDPO Act, including data transfer agreements with recipient parties.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated effective date. Material changes will be communicated to registered users via email. We encourage you to review this Policy periodically.

13. Contact Us

For privacy-related enquiries please contact: